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{"id":29931,"date":"2026-01-24T08:00:45","date_gmt":"2026-01-24T00:00:45","guid":{"rendered":"https:\/\/www.simcentric.com\/?p=29931"},"modified":"2026-01-22T17:06:45","modified_gmt":"2026-01-22T09:06:45","slug":"how-to-stop-zendesk-spam-advanced-guide-for-tech-teams","status":"publish","type":"post","link":"https:\/\/www.simcentric.com\/tc\/hong-kong-dedicated-server-tc\/how-to-stop-zendesk-spam-advanced-guide-for-tech-teams\/","title":{"rendered":"\u5982\u4f55\u9632\u6b62Zendesk\u5783\u573e\u90f5\u4ef6\uff1a\u6280\u8853\u5718\u968a\u7684\u9032\u968e\u6307\u5357"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>\u5728\u7576\u4eca\u7684\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u7279\u5225\u662f\u5728\u50cf<a href=\"https:\/\/www.simcentric.com\/tc\/products\/dedicated-server-hk\/\" target=\"_blank\" rel=\"noopener\">\u9999\u6e2f\u4e3b\u6a5f<\/a>\u9019\u6a23\u7684\u74b0\u5883\u4e2d\uff0c\u8ca0\u8cac\u7ba1\u7406Zendesk\u90e8\u7f72\u7684\u6280\u8853\u5718\u968a\u9762\u81e8\u65e5\u76ca\u8907\u96dc\u7684\u5783\u573e\u90f5\u4ef6\u5a01\u8105\u3002\u9019\u4efd\u7d9c\u5408\u6307\u5357\u63a2\u8a0e\u4e86\u9632\u6b62Zendesk\u5783\u573e\u90f5\u4ef6\u548c\u5be6\u65bd\u96fb\u5b50\u90f5\u4ef6\u5b89\u5168\u7684\u5148\u9032\u6280\u8853\uff0c\u91cd\u9ede\u5728\u65bc\u7a0b\u5e8f\u5316\u89e3\u6c7a\u65b9\u6848\u548c\u57fa\u65bcAPI\u7684\u65b9\u6cd5\u3002\u96a8\u8457<a href=\"https:\/\/www.simcentric.com\/tc\/hong-kong-dedicated-server\/can-hong-kong-anti-ddos-servers-effectively-block-udp-flood\/\" target=\"_blank\" rel=\"noopener\">\u5783\u573e\u90f5\u4ef6\u653b\u64ca<\/a>\u8b8a\u5f97\u66f4\u52a0\u8907\u96dc\u4e26\u904b\u7528AI\u6280\u8853\uff0c\u50b3\u7d71\u7684\u904e\u6ffe\u65b9\u6cd5\u5c0d\u65bc\u73fe\u4ee3\u5ba2\u670d\u7cfb\u7d71\u5df2\u7d93\u4e0d\u518d\u8db3\u5920\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>\u7406\u89e3 Zendesk \u5783\u573e\u90f5\u4ef6\u7684\u6280\u8853\u67b6\u69cb<\/strong><\/h2>\n<p>\u5728\u6df1\u5165\u89e3\u6c7a\u65b9\u6848\u4e4b\u524d\uff0c\u4e86\u89e3\u5783\u573e\u90f5\u4ef6\u653b\u64ca\u5982\u4f55\u91dd\u5c0d Zendesk \u57fa\u790e\u8a2d\u65bd\u81f3\u95dc\u91cd\u8981\u3002\u73fe\u4ee3\u5783\u573e\u90f5\u4ef6\u64cd\u4f5c\u5229\u7528\u5404\u7a2e\u653b\u64ca\u5411\u91cf\uff0c\u901a\u5e38\u4f7f\u7528\u540c\u6642\u7d50\u5408\u591a\u7a2e\u653b\u64ca\u7b56\u7565\u7684\u8907\u96dc\u6280\u8853\uff1a<\/p>\n<ul>\n<li>API \u7aef\u9ede\u6f0f\u6d1e\n<ul>\n<li>\u5229\u7528\u901f\u7387\u9650\u5236\u5f31\u9ede<\/li>\n<li>\u91dd\u5c0d\u5ee2\u68c4\u7684 API \u7248\u672c<\/li>\n<li>\u6feb\u7528 webhook \u5be6\u73fe<\/li>\n<\/ul>\n<\/li>\n<li>\u8eab\u4efd\u9a57\u8b49\u7e5e\u904e\u5617\u8a66\n<ul>\n<li>\u6b0a\u6756\u64cd\u7e31\u653b\u64ca<\/li>\n<li>\u6703\u8a71\u52ab\u6301\u6280\u8853<\/li>\n<li>OAuth \u6f0f\u6d1e\u5229\u7528<\/li>\n<\/ul>\n<\/li>\n<li>\u81ea\u52d5\u8868\u55ae\u63d0\u4ea4\u653b\u64ca\n<ul>\n<li>\u7121\u982d\u700f\u89bd\u5668\u81ea\u52d5\u5316<\/li>\n<li>\u4ee3\u7406\u8f2a\u8f49\u6280\u8853<\/li>\n<li>\u6a5f\u5668\u5b78\u7fd2\u9a45\u52d5\u7684\u8868\u55ae\u586b\u5145<\/li>\n<\/ul>\n<\/li>\n<li>\u5206\u6563\u5f0f\u6a5f\u5668\u4eba\u7db2\u8def\n<ul>\n<li>\u57fa\u65bc\u96f2\u7aef\u7684\u6a5f\u5668\u4eba\u57fa\u790e\u8a2d\u65bd<\/li>\n<li>\u4f4f\u5b85 IP \u4ee3\u7406\u7db2\u8def<\/li>\n<li>\u8907\u96dc\u7684\u700f\u89bd\u5668\u6307\u7d0b\u898f\u907f<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>\u5be6\u65bd\u9032\u968e\u904e\u6ffe\u6a5f\u5236<\/strong><\/h2>\n<p>\u8b93\u6211\u5011\u63a2\u8a0e\u5f37\u5927\u904e\u6ffe\u7cfb\u7d71\u7684\u6280\u8853\u5be6\u73fe\uff0c\u5305\u62ec\u6a5f\u5668\u5b78\u7fd2\u548c\u884c\u70ba\u5206\u6790\uff1a<\/p>\n<ol>\n<li>\u6b63\u898f\u8868\u9054\u5f0f\u6a21\u5f0f\uff1a\n<ul>\n<li>\u5df2\u77e5\u5783\u573e\u90f5\u4ef6\u7279\u5fb5\u7684\u6a21\u5f0f\u5339\u914d\n<pre><code>const spamPatterns = [\r\n\/(?:buy|purchase).{0,30}(?:viagra|cialis)\/i,\r\n\/\\b(?:lottery|winner|inheritance).{0,50}(?:claim|contact)\/i,\r\n\/urgent.{0,20}(?:reply|response).{0,30}required\/i\r\n];\r\n<\/code><\/pre>\n<\/li>\n<li>\u7279\u5b9a\u653b\u64ca\u5411\u91cf\u7684\u81ea\u8a02\u6b63\u898f\u898f\u5247\n<ul>\n<li>\u57fa\u65bc\u5167\u5bb9\u7684\u6a21\u5f0f<\/li>\n<li>URL \u6a21\u5f0f\u5339\u914d<\/li>\n<li>\u5b57\u5143\u7de8\u78bc\u5075\u6e2c<\/li>\n<\/ul>\n<\/li>\n<li>\u900f\u904e API \u52d5\u614b\u66f4\u65b0\u6a21\u5f0f\n<ul>\n<li>\u5373\u6642\u898f\u5247\u66f4\u65b0<\/li>\n<li>\u6a21\u5f0f\u7248\u672c\u63a7\u5236\u7cfb\u7d71<\/li>\n<li>\u6548\u679c\u7684 A\/B \u6e2c\u8a66<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>\u901f\u7387\u9650\u5236\u5be6\u73fe\uff1a\n<ul>\n<li>\u57fa\u65bc IP \u7684\u8acb\u6c42\u9650\u5236\n<pre><code>const rateLimiter = {\r\nwindowMs: 15 * 60 * 1000, \/\/ 15\u5206\u9418\r\nmax: 100, \/\/ \u9650\u5236\u6bcf\u500bIP\u5728windowMs\u6642\u9593\u5167\u7684\u8acb\u6c42\u6578\u70ba100\r\nmessage: '\u6b64IP\u7684\u8acb\u6c42\u904e\u591a',\r\nstandardHeaders: true,\r\nlegacyHeaders: false\r\n};\r\n<\/code><\/pre>\n<\/li>\n<li>\u6b0a\u6756\u6876\u7b97\u6cd5\n<ul>\n<li>\u53ef\u914d\u7f6e\u7684\u7a81\u767c\u5141\u8a31<\/li>\n<li>\u52d5\u614b\u901f\u7387\u8abf\u6574<\/li>\n<li>\u591a\u5c64\u901f\u7387\u9650\u5236<\/li>\n<\/ul>\n<\/li>\n<li>\u4f7f\u7528 Redis \u7684\u5206\u6563\u5f0f\u901f\u7387\u9650\u5236\n<ul>\n<li>\u53e2\u96c6\u611f\u77e5\u901f\u7387\u9650\u5236<\/li>\n<li>\u8de8\u8cc7\u6599\u4e2d\u5fc3\u540c\u6b65<\/li>\n<li>\u6545\u969c\u6062\u5fa9\u6a5f\u5236<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>\u81ea\u8a02 API \u6574\u5408\u89e3\u6c7a\u65b9\u6848<\/strong><\/h2>\n<p>Zendesk \u7684 API \u751f\u614b\u7cfb\u7d71\u900f\u904e\u81ea\u8a02\u6574\u5408\u5be6\u73fe\u8907\u96dc\u7684\u5783\u573e\u90f5\u4ef6\u9810\u9632\u3002\u6280\u8853\u5718\u968a\u53ef\u4ee5\u900f\u904e\u4ee5\u4e0b\u65b9\u5f0f\u5be6\u73fe\u7cbe\u78ba\u63a7\u5236\u6a5f\u5236\uff1a<\/p>\n<ul>\n<li>\u667a\u6167\u8acb\u6c42\u904e\u6ffe\n<ul>\n<li>\u57fa\u65bc\u6b77\u53f2\u8cc7\u6599\u7684\u52d5\u614b\u95be\u503c\u8abf\u6574<\/li>\n<li>\u5305\u542b\u5167\u5bb9\u7279\u5fb5\u3001\u4f7f\u7528\u8005\u884c\u70ba\u548c\u6642\u9593\u6a21\u5f0f\u7684\u591a\u7dad\u8a55\u5206\u7cfb\u7d71<\/li>\n<li>\u96a8\u65b0\u5783\u573e\u90f5\u4ef6\u6a21\u5f0f\u6f14\u8b8a\u7684\u81ea\u9069\u61c9\u5b78\u7fd2\u6f14\u7b97\u6cd5<\/li>\n<\/ul>\n<\/li>\n<li>\u9032\u968e\u6574\u5408\u6a21\u5f0f\n<ul>\n<li>\u7528\u65bc\u5373\u6642\u56de\u61c9\u7684\u4e8b\u4ef6\u9a45\u52d5\u67b6\u69cb<\/li>\n<li>\u57fa\u65bc\u5fae\u670d\u52d9\u7684\u5783\u573e\u90f5\u4ef6\u5075\u6e2c\u6a21\u7d44<\/li>\n<li>\u53ef\u64f4\u5c55\u7684 webhook \u5be6\u73fe<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>\u9032\u968e\u5b89\u5168\u914d\u7f6e<\/strong><\/h2>\n<p>\u5f37\u5927\u7684\u5b89\u5168\u914d\u7f6e\u69cb\u6210\u4e86\u6709\u6548\u5783\u573e\u90f5\u4ef6\u9810\u9632\u7684\u57fa\u790e\uff1a<\/p>\n<ul>\n<li>\u8eab\u4efd\u9a57\u8b49\u6846\u67b6\n<ul>\n<li>\u591a\u5c64\u8eab\u4efd\u9a57\u8b49\u6aa2\u67e5<\/li>\n<li>\u4f7f\u7528\u8f2a\u8f49\u6b0a\u6756\u7684\u9032\u968e\u6703\u8a71\u7ba1\u7406<\/li>\n<li>\u5e36\u5730\u7406\u4f4d\u7f6e\u9a57\u8b49\u7684\u57fa\u65bc IP \u7684\u5b58\u53d6\u63a7\u5236<\/li>\n<\/ul>\n<\/li>\n<li>\u7db2\u8def\u5b89\u5168\u5be6\u65bd\n<ul>\n<li>\u4f7f\u7528\u6a5f\u5668\u5b78\u7fd2\u7684\u6d41\u91cf\u6a21\u5f0f\u5206\u6790<\/li>\n<li>\u57fa\u65bc\u4f7f\u7528\u8005\u884c\u70ba\u7684\u81ea\u9069\u61c9\u901f\u7387\u9650\u5236<\/li>\n<li>\u5f37\u5236\u57f7\u884c TLS 1.3 \u7684\u5354\u5b9a\u7d1a\u5b89\u5168<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>\u6a5f\u5668\u5b78\u7fd2\u6574\u5408<\/strong><\/h2>\n<p>\u73fe\u4ee3\u5783\u573e\u90f5\u4ef6\u9810\u9632\u56b4\u91cd\u4f9d\u8cf4\u65bc\u8907\u96dc\u7684\u6a5f\u5668\u5b78\u7fd2\u65b9\u6cd5\uff1a<\/p>\n<ul>\n<li>\u5167\u5bb9\u5206\u6790\n<ul>\n<li>\u7528\u65bc\u7406\u89e3\u4e0a\u4e0b\u6587\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406<\/li>\n<li>\u7528\u65bc\u5075\u6e2c\u53ef\u7591\u6a21\u5f0f\u7684\u60c5\u611f\u5206\u6790<\/li>\n<li>\u591a\u8a9e\u8a00\u5783\u573e\u90f5\u4ef6\u5075\u6e2c\u80fd\u529b<\/li>\n<\/ul>\n<\/li>\n<li>\u884c\u70ba\u5206\u6790\n<ul>\n<li>\u4f7f\u7528\u8005\u4e92\u52d5\u6a21\u5f0f\u76e3\u63a7<\/li>\n<li>\u63d0\u4ea4\u6642\u9593\u548c\u983b\u7387\u5206\u6790<\/li>\n<li>\u8207\u5df2\u77e5\u5783\u573e\u90f5\u4ef6\u6a21\u5f0f\u7684\u4ea4\u53c9\u5f15\u7528\u6aa2\u67e5<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>\u5373\u6642\u76e3\u63a7\u548c\u5206\u6790<\/strong><\/h2>\n<p>\u6709\u6548\u7684\u76e3\u63a7\u78ba\u4fdd\u5c0d\u65b0\u51fa\u73fe\u7684\u5a01\u8105\u505a\u51fa\u5feb\u901f\u56de\u61c9\uff1a<\/p>\n<ul>\n<li>\u6548\u80fd\u6307\u6a19\n<ul>\n<li>\u5373\u6642\u5783\u573e\u90f5\u4ef6\u5075\u6e2c\u7387<\/li>\n<li>\u8aa4\u5224\/\u6f0f\u5224\u8ffd\u8e64<\/li>\n<li>\u7cfb\u7d71\u56de\u61c9\u6642\u9593\u76e3\u63a7<\/li>\n<\/ul>\n<\/li>\n<li>\u5206\u6790\u5100\u8868\u677f\n<ul>\n<li>\u5783\u573e\u90f5\u4ef6\u8da8\u52e2\u7684\u8996\u89ba\u5316\u5448\u73fe<\/li>\n<li>\u653b\u64ca\u7684\u5730\u7406\u5206\u5e03<\/li>\n<li>\u6a21\u5f0f\u5206\u6790\u548c\u9810\u6e2c\u6a21\u578b<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;blog-detail-section&#8221;][vc_column][vc_column_text 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