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\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n

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5\u201310 \u5206\u949f<\/td>\n

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\u6d41\u7a0b\u4e0e\u5de5\u4f5c\u6d41<\/td>\n \u6d41\u7a0b\u7b80\u5355\uff0c\u5f3a\u8c03\u4e00\u81f4\u6027<\/td>\n \u53ef\u914d\u7f6e\u5de5\u4f5c\u6d41\uff0c\u4ee5\u5e94\u5bf9\u590d\u6742\u573a\u666f<\/td>\n<\/tr>\n
\u5df2\u77e5\u95ee\u9898\u5904\u7406<\/td>\n \u4f9d\u8d56\u7528\u6237\u53cd\u9988\u8fdb\u884c\u6539\u8fdb<\/td>\n \u57fa\u4e8e\u6570\u636e\u8d8b\u52bf\u5206\u6790\u6301\u7eed\u6539\u8fdb<\/td>\n<\/tr>\n
\u4f9b\u5e94\u5546\u534f\u4f5c<\/td>\n \u5728\u4e13\u4e1a\u9700\u6c42\u4e0a\u9ad8\u5ea6\u4f9d\u8d56\u4f9b\u5e94\u5546<\/td>\n \u5177\u5907\u5185\u90e8\u80fd\u529b\u5e76\u901a\u8fc7\u81ea\u52a8\u5316\u63d0\u5347\u6548\u7387<\/td>\n<\/tr>\n
\u7528\u6237\u754c\u9762<\/td>\n \u754c\u9762\u76f4\u89c2\u6613\u7528\uff0c\u9002\u5408\u4eba\u624b\u6709\u9650\u7684\u56e2\u961f<\/td>\n \u529f\u80fd\u5f3a\u5927\u3001\u7279\u6027\u4e30\u5bcc\uff0c\u9002\u7528\u4e8e\u5927\u578b\u56e2\u961f<\/td>\n<\/tr>\n
\u81ea\u52a9\u670d\u52a1\u80fd\u529b<\/td>\n \u81ea\u52a9\u9009\u9879\u6709\u9650<\/td>\n \u63d0\u4f9b\u4e30\u5bcc\u7684\u81ea\u52a9\u5de5\u5177\u4ee5\u5904\u7406\u65e5\u5e38\u4efb\u52a1<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\u4f60\u9700\u8981\u8ba9\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u4e0e\u81ea\u8eab\u4e1a\u52a1\u9700\u6c42\u76f8\u5339\u914d\u3002\u5927\u578b\u4f01\u4e1a\u901a\u5e38\u9700\u8981\u66f4\u9ad8\u7ea7\u7684\u5de5\u5177\u4e0e\u81ea\u52a8\u5316\u80fd\u529b\uff0c\u4ee5\u83b7\u5f97\u6700\u4f73\u901f\u5ea6\u548c\u6027\u80fd\u3002\u4e2d\u5c0f\u4f01\u4e1a\u53ef\u80fd\u66f4\u6ce8\u91cd\u6d41\u7a0b\u7b80\u5316\uff0c\u5e76\u5728\u4e13\u4e1a\u652f\u6301\u4e0a\u4f9d\u8d56\u4f9b\u5e94\u5546\u3002\u4e24\u7c7b\u5ba2\u6237\u90fd\u80fd\u4ece\u5feb\u901f\u54cd\u5e94\u65f6\u95f4\u4e2d\u83b7\u76ca\uff0c\u53ea\u662f\u9a71\u52a8\u5176\u671f\u671b\u7684\u56e0\u7d20\u6709\u6240\u4e0d\u540c\u3002<\/p>\n
\u6ce8\u610f\uff1a\u5feb\u901f\u54cd\u5e94\u65f6\u95f4\u80fd\u591f\u63d0\u5347\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u5e76\u4fdd\u969c\u4e1a\u52a1\u5e73\u7a33\u8fd0\u884c\u3002\u4f60\u5e94\u5728\u9009\u62e9\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u5546\u4e4b\u524d\uff0c\u8bc4\u4f30\u6240\u6709\u4f1a\u5f71\u54cd\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u7684\u56e0\u7d20\u3002<\/p><\/blockquote>\n
\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u4e0e\u670d\u52a1\u5668\u79df\u7528\u6027\u80fd<\/strong><\/h2>\n
\u9996\u5b57\u8282\u65f6\u95f4 (TTFB) \u4e0e\u7528\u6237\u4f53\u9a8c<\/h3>\n
\u4f60\u5e0c\u671b\u7f51\u7ad9\u6216\u5e94\u7528\u5bf9\u6bcf\u4f4d\u8bbf\u5ba2\u90fd\u80fd\u5feb\u901f\u52a0\u8f7d\u3002\u9996\u5b57\u8282\u65f6\u95f4 (Time To First Byte, TTFB) \u8861\u91cf\u7684\u662f\u670d\u52a1\u5668\u5bf9\u7528\u6237\u8bf7\u6c42\u4f5c\u51fa\u9996\u4e2a\u54cd\u5e94\u6240\u9700\u7684\u65f6\u95f4\uff0c\u8fd9\u4e00\u6307\u6807\u5bf9\u7528\u6237\u4f53\u9a8c\u5f71\u54cd\u5de8\u5927\u3002\u5982\u679c\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u8fc7\u6162\uff0c\u7528\u6237\u53ef\u80fd\u5728\u9875\u9762\u52a0\u8f7d\u5b8c\u6210\u4e4b\u524d\u5c31\u5df2\u7ecf\u79bb\u5f00\u3002<\/p>\n
\u4e13\u5bb6\u5efa\u8bae\u5c06\u9996\u5b57\u8282\u65f6\u95f4\u63a7\u5236\u5728 200 \u6beb\u79d2\u4ee5\u5185\uff0c\u4ee5\u83b7\u5f97\u6700\u4f73\u4f53\u9a8c\u3002Google \u4e5f\u63d0\u51fa\u4e86\u7c7b\u4f3c\u76ee\u6807\u3002\u4f60\u53ef\u4ee5\u5c06\u76ee\u6807\u8bbe\u4e3a 300 \u6beb\u79d2\u4ee5\u5185\uff0c\u4ee5\u5e94\u5bf9\u5076\u5c14\u7684\u6d41\u91cf\u9ad8\u5cf0\u3002\u82e5\u9996\u5b57\u8282\u65f6\u95f4\u63a7\u5236\u5728 800 \u6beb\u79d2\u4ee5\u5185\uff0c\u4e00\u822c\u4ecd\u5c5e\u53ef\u63a5\u53d7\u8303\u56f4\uff0c\u4f46\u8d8a\u5feb\u8d8a\u597d\u3002\u6301\u7eed\u7a33\u5b9a\u7684\u5feb\u901f\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\uff0c\u6709\u52a9\u4e8e\u63d0\u5347\u6027\u80fd\u6307\u6807\u5e76\u8ba9\u7528\u6237\u6ee1\u610f\u3002<\/p>\n
\n
\u7406\u60f3\u7684\u9996\u5b57\u8282\u65f6\u95f4\u5e94\u4f4e\u4e8e 200 \u6beb\u79d2\u3002<\/li>\n
\u76ee\u6807\u8bbe\u4e3a 300 \u6beb\u79d2\u4ee5\u5185\uff0c\u6709\u52a9\u4e8e\u5e94\u5bf9\u6d41\u91cf\u6ce2\u52a8\u3002<\/li>\n
\u4f4e\u4e8e 800 \u6beb\u79d2\u901a\u5e38\u53ef\u4ee5\u63a5\u53d7\uff0c\u4f46\u901f\u5ea6\u8d8a\u5feb\u8d8a\u7406\u60f3\u3002<\/li>\n<\/ul>\n
\u4f60\u5e94\u5f53\u5c06\u5b9a\u671f\u68c0\u6d4b\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u4f5c\u4e3a\u65e5\u5e38\u5de5\u4f5c\u3002\u8fd9\u6709\u52a9\u4e8e\u5728\u95ee\u9898\u5f71\u54cd\u7528\u6237\u4e4b\u524d\u63d0\u524d\u53d1\u73b0\u3002\u54cd\u5e94\u65f6\u95f4\u8d8a\u5feb\uff0c\u9875\u9762\u52a0\u8f7d\u8d8a\u8fc5\u901f\uff0c\u7528\u6237\u4f53\u9a8c\u8d8a\u597d\uff0c\u56de\u8bbf\u7387\u4e5f\u66f4\u9ad8\u3002\u4f60\u53ef\u4ee5\u501f\u52a9\u76f8\u5173\u5de5\u5177\u6765\u6d4b\u91cf\u9996\u5b57\u8282\u65f6\u95f4\uff0c\u5e76\u786e\u4fdd\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u5546\u7684\u8868\u73b0\u7b26\u5408\u4f60\u7684\u9700\u6c42\u3002<\/p>\n
\u63d0\u793a\uff1a\u8f83\u5feb\u7684\u9996\u5b57\u8282\u65f6\u95f4\u80fd\u591f\u63d0\u5347\u641c\u7d22\u5f15\u64ce\u6392\u540d\u548c\u7528\u6237\u53c2\u4e0e\u5ea6\u3002\u8bf7\u5c06\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u7684\u68c0\u6d4b\u7eb3\u5165\u65e5\u5e38\u8fd0\u7ef4\u7ba1\u7406\u4e2d\u3002<\/p><\/blockquote>\n
\u5728\u9999\u6e2f\u670d\u52a1\u5668\u79df\u7528\u4e2d\u964d\u4f4e\u5b95\u673a\u65f6\u95f4<\/h3>\n
\u5b95\u673a\u4f1a\u4f24\u5bb3\u4f60\u7684\u4e1a\u52a1\uff0c\u4e5f\u4f1a\u8ba9\u7528\u6237\u611f\u5230\u6cae\u4e27\u3002\u4f60\u9700\u8981\u5c3d\u53ef\u80fd\u8ba9\u670d\u52a1\u5668\u4fdd\u6301\u5728\u7ebf\u3002\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u4f1a\u5f71\u54cd\u5e94\u7528\u4ece\u95ee\u9898\u4e2d\u6062\u590d\u7684\u901f\u5ea6\u3002\u4e00\u65e6\u53d1\u73b0\u6027\u80fd\u4e0b\u964d\uff0c\u4f60\u5e94\u8fc5\u901f\u91c7\u53d6\u63aa\u65bd\uff0c\u907f\u514d\u95ee\u9898\u8fdb\u4e00\u6b65\u6076\u5316\u3002<\/p>\n
\u6280\u672f\u652f\u6301\u5728\u670d\u52a1\u5668\u6027\u80fd\u4e2d\u53d1\u6325\u5173\u952e\u4f5c\u7528\u3002\u5728\u9999\u6e2f\u7684\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u4e2d\uff0c\u4f60\u901a\u5e38\u53ef\u4ee5\u671f\u671b\u6280\u672f\u652f\u6301\u5e73\u5747\u54cd\u5e94\u65f6\u95f4\u63a7\u5236\u5728 15 \u5206\u949f\u4ee5\u5185\u3002\u5feb\u901f\u800c\u4e13\u4e1a\u7684\u652f\u6301\u53ef\u4ee5\u5728\u7528\u6237\u62a5\u544a\u5ef6\u8fdf\u95ee\u9898\u65f6\u53ca\u65f6\u4ecb\u5165\uff0c\u9632\u6b62\u60c5\u51b5\u6076\u5316\u3002\u9ad8\u5ef6\u8fdf (\u9ad8 ping \u503c) \u4f1a\u5bfc\u81f4\u7f51\u7edc\u65f6\u5ef6\u4e0a\u5347\uff0c\u4ece\u800c\u964d\u4f4e\u8bbf\u95ee\u901f\u5ea6\u548c\u6ee1\u610f\u5ea6\u3002\u56e0\u6b64\uff0c\u4f60\u5e0c\u671b\u670d\u52a1\u5546\u80fd\u591f\u5feb\u901f\u54cd\u5e94\u5e76\u53ca\u65f6\u4fee\u590d\u95ee\u9898\u3002<\/p>\n
\u4f60\u53ef\u4ee5\u6309\u7167\u4ee5\u4e0b\u6b65\u9aa4\u6765\u51cf\u5c11\u5b95\u673a\u65f6\u95f4\uff1a<\/p>\n
\n
\u6301\u7eed\u76d1\u63a7\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u548c\u9996\u5b57\u8282\u65f6\u95f4\u3002<\/li>\n
\u4e00\u65e6\u53d1\u73b0\u5f02\u5e38\uff0c\u7acb\u5373\u8054\u7cfb\u6280\u672f\u652f\u6301\u3002<\/li>\n
\u9009\u62e9\u5728\u5feb\u901f\u54cd\u5e94\u65b9\u9762\u6709\u826f\u597d\u53e3\u7891\u548c\u8bb0\u5f55\u7684\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u5546\u3002<\/li>\n
\u5c06\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u68c0\u6d4b\u7eb3\u5165\u65e5\u5e38\u4f8b\u884c\u68c0\u67e5\u3002<\/li>\n<\/ol>\n
\u4e00\u4e2a\u4e13\u4e1a\u53ef\u9760\u7684\u6280\u672f\u652f\u6301\u56e2\u961f\u80fd\u591f\u5e2e\u52a9\u4f60\u4fdd\u6301\u670d\u52a1\u5668\u9ad8\u901f\u7a33\u5b9a\u8fd0\u884c\u3002\u5f53\u4f60\u77e5\u9053\u670d\u52a1\u5546\u80fd\u591f\u5feb\u901f\u54cd\u5e94\u65f6\uff0c\u5c31\u80fd\u66f4\u52a0\u653e\u5fc3\u3002\u8f83\u5feb\u7684\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u610f\u5473\u7740\u66f4\u5c11\u7684\u5b95\u673a\u3001\u66f4\u4f18\u7684\u6027\u80fd\uff0c\u4ee5\u53ca\u66f4\u597d\u7684\u4e1a\u52a1\u8868\u73b0\u3002<\/p>\n
\u6ce8\u610f\uff1a\u6280\u672f\u652f\u6301\u7684\u5feb\u901f\u54cd\u5e94\u65f6\u95f4\u4ee5\u53ca\u5bf9\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u7684\u5b9a\u671f\u68c0\u67e5\uff0c\u6709\u52a9\u4e8e\u4f60\u907f\u514d\u5b95\u673a\uff0c\u63d0\u5347\u670d\u52a1\u5668\u79df\u7528\u7684\u6574\u4f53\u53ef\u9760\u6027\u3002<\/p><\/blockquote>\n
\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n
\u5173\u952e\u56e0\u7d20<\/th>\n \u6700\u4f73\u5b9e\u8df5<\/th>\n \u5bf9\u6027\u80fd\u7684\u5f71\u54cd<\/th>\n<\/tr>\n
\u9996\u5b57\u8282\u65f6\u95f4<\/td>\n \u63a7\u5236\u5728 200 \u6beb\u79d2\u4ee5\u5185<\/td>\n \u9875\u9762\u52a0\u8f7d\u8fc5\u901f\uff0c\u7528\u6237\u66f4\u6ee1\u610f<\/td>\n<\/tr>\n
\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4<\/td>\n \u5927\u90e8\u5206\u8bf7\u6c42\u63a7\u5236\u5728 300 \u6beb\u79d2\u4ee5\u5185<\/td>\n \u786e\u4fdd\u7528\u6237\u4f53\u9a8c\u6d41\u7545<\/td>\n<\/tr>\n
\u6280\u672f\u652f\u6301<\/td>\n \u7d27\u6025\u95ee\u9898 15 \u5206\u949f\u5185\u54cd\u5e94<\/td>\n \u5feb\u901f\u89e3\u51b3\u95ee\u9898<\/td>\n<\/tr>\n
\u76d1\u63a7<\/td>\n \u5b9a\u671f\u68c0\u67e5\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4<\/td>\n \u53ca\u65e9\u53d1\u73b0\u5e76\u5904\u7406\u6f5c\u5728\u6545\u969c<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\u4f60\u53ef\u4ee5\u770b\u5230\uff0c\u6bcf\u4e00\u79d2\u90fd\u5f88\u5173\u952e\u3002\u5feb\u901f\u7684\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u3001\u53ca\u65f6\u7684\u6280\u672f\u652f\u6301\u4ee5\u53ca\u6301\u7eed\u76d1\u63a7\uff0c\u5171\u540c\u6784\u6210\u4e86\u5728\u9999\u6e2f\u83b7\u5f97\u6700\u4f73\u670d\u52a1\u5668\u79df\u7528\u4f53\u9a8c\u7684\u57fa\u7840\u3002<\/p>\n
\u8bc4\u4f30\u9999\u6e2f\u670d\u52a1\u5668\u6280\u672f\u652f\u6301<\/strong><\/h2>\n
SLA \u4e0e\u4fdd\u8bc1\u54cd\u5e94\u65f6\u95f4<\/h3>\n
\u5728\u9009\u62e9\u9999\u6e2f\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u5546\u4e4b\u524d\uff0c\u4f60\u9700\u8981\u4ed4\u7ec6\u67e5\u770b\u5176\u670d\u52a1\u7b49\u7ea7\u534f\u8bae (SLA)\u3002SLA \u660e\u786e\u7ea6\u5b9a\u4e86\u54cd\u5e94\u65f6\u95f4\u548c\u95ee\u9898\u89e3\u51b3\u65f6\u95f4\u3002\u670d\u52a1\u5546\u901a\u5e38\u4f1a\u6839\u636e\u95ee\u9898\u4f18\u5148\u7ea7\u6765\u8bbe\u5b9a\u8fd9\u4e9b\u65f6\u95f4\u3002\u4f60\u53ef\u4ee5\u5728\u4e0b\u8868\u4e2d\u5bf9\u6bd4\u4e0d\u540c\u4f18\u5148\u7ea7\u7684\u54cd\u5e94\u4e0e\u89e3\u51b3\u65f6\u95f4\uff1a<\/p>\n
\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n
\u4f18\u5148\u7ea7<\/th>\n \u54cd\u5e94\u65f6\u95f4<\/th>\n \u89e3\u51b3\u65f6\u95f4<\/th>\n<\/tr>\n
\u5173\u952e\u95ee\u9898<\/td>\n 30 \u5206\u949f<\/td>\n 4 \u5c0f\u65f6<\/td>\n<\/tr>\n
\u9ad8\u4f18\u5148\u7ea7<\/td>\n 1 \u5c0f\u65f6<\/td>\n 12 \u5c0f\u65f6<\/td>\n<\/tr>\n
\u4e2d\u4f18\u5148\u7ea7<\/td>\n 4 \u5c0f\u65f6<\/td>\n 24 \u5c0f\u65f6<\/td>\n<\/tr>\n
\u4f4e\u4f18\u5148\u7ea7<\/td>\n 12 \u5c0f\u65f6<\/td>\n 48 \u5c0f\u65f6<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\u5982\u679c\u670d\u52a1\u5546\u672a\u80fd\u8fbe\u5230\u8fd9\u4e9b\u6307\u6807\uff0c\u4f60\u53ef\u80fd\u4f1a\u83b7\u5f97\u7ecf\u6d4e\u8d54\u507f\u3001\u670d\u52a1\u62b5\u6263\u6216\u989d\u5916\u652f\u6301\u3002\u4e0b\u8868\u5217\u51fa\u4e86\u5e38\u89c1\u7684\u8865\u507f\u65b9\u5f0f\uff1a<\/p>\n
\n\n\n\n<\/colgroup>\n\n\n\n\n\n
\u8865\u507f\u7c7b\u578b<\/th>\n \u8bf4\u660e<\/th>\n<\/tr>\n
\u7ecf\u6d4e\u8d54\u507f<\/td>\n \u4f9b\u5e94\u5546\u6309\u7ea6\u5b9a\u652f\u4ed8\u8fdd\u7ea6\u91d1\uff0c\u4f46\u901a\u5e38\u4e0d\u4e00\u5b9a\u8986\u76d6\u5168\u90e8\u670d\u52a1\u8d39\u7528\u3002<\/td>\n<\/tr>\n
\u670d\u52a1\u62b5\u6263<\/td>\n \u4f9b\u5e94\u5546\u4ee5\u672a\u6765\u670d\u52a1\u62b5\u6263\u7684\u65b9\u5f0f\u8fdb\u884c\u8865\u507f\uff0c\u800c\u975e\u76f4\u63a5\u8fd4\u73b0\u3002<\/td>\n<\/tr>\n
\u5ef6\u957f\u671f\u9650\u6216\u9644\u52a0\u652f\u6301<\/td>\n \u4f9b\u5e94\u5546\u5ef6\u957f\u8bb8\u53ef\u8bc1\u671f\u9650\u6216\u514d\u8d39\u63d0\u4f9b\u989d\u5916\u6280\u672f\u652f\u6301\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\u4f60\u5e94\u59cb\u7ec8\u5173\u6ce8 SLA \u4e2d\u5173\u4e8e\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u548c\u53ef\u9760\u6027\u7684\u4fdd\u8bc1\u6761\u6b3e\u3002\u8bb8\u591a\u9999\u6e2f\u670d\u52a1\u5546\u4f1a\u627f\u8bfa 99.9% \u6216\u66f4\u9ad8\u7684\u5728\u7ebf\u7387\u3002<\/p>\n
24\/7 \u652f\u6301\u4e0e\u5e73\u5747\u6062\u590d\u65f6\u95f4 (MTTR)<\/h3>\n
24\/7 \u5ba2\u6237\u670d\u52a1\u53ef\u4ee5\u7f29\u77ed\u95ee\u9898\u89e3\u51b3\u65f6\u95f4\uff0c\u5e76\u8ba9\u670d\u52a1\u5668\u66f4\u957f\u65f6\u95f4\u4fdd\u6301\u5728\u7ebf\u3002\u6301\u7eed\u7684\u6280\u672f\u652f\u6301\u610f\u5473\u7740\u4f60\u5728\u4efb\u4f55\u65f6\u5019\u90fd\u80fd\u83b7\u5f97\u5e2e\u52a9\u3002\u76f4\u63a5\u4e0e\u5de5\u7a0b\u5e08\u6c9f\u901a\u80fd\u591f\u964d\u4f4e\u5e73\u5747\u6062\u590d\u65f6\u95f4 (Mean Time To Recovery, MTTR)\u3002\u914d\u5408\u4e3b\u52a8\u76d1\u63a7\u4e0e\u5373\u65f6\u54cd\u5e94\uff0c\u4e5f\u80fd\u6709\u6548\u62b5\u5fa1\u5b89\u5168\u5a01\u80c1\u3002<\/p>\n
\n
\u6301\u7eed\u7684\u6280\u672f\u652f\u6301\u6709\u52a9\u4e8e\u66f4\u5feb\u89e3\u51b3\u95ee\u9898\u3002<\/li>\n
\u76f4\u63a5\u8054\u7cfb\u5de5\u7a0b\u5e08\u53ef\u4ee5\u7f29\u77ed\u5e73\u5747\u6062\u590d\u65f6\u95f4\u3002<\/li>\n
\u4e3b\u52a8\u76d1\u63a7\u548c\u5373\u65f6\u54cd\u5e94\u6709\u52a9\u4e8e\u51cf\u8f7b\u5b89\u5168\u98ce\u9669\u3002<\/li>\n<\/ul>\n
\u4e3b\u52a8\u5f0f\u76d1\u63a7\u5f80\u5f80\u80fd\u5e26\u6765\u663e\u8457\u6539\u5584\u3002HKIX \u5c31\u662f\u901a\u8fc7\u4ece\u88ab\u52a8\u7ba1\u7406\u8f6c\u5411\u4e3b\u52a8\u7ba1\u7406\uff0c\u4f18\u5316\u4e86\u5176\u54cd\u5e94\u6307\u6807\u3002\u4ed6\u4eec\u4f7f\u7528\u5b9e\u65f6\u5de5\u5177\u5728\u95ee\u9898\u6076\u5316\u524d\u5c31\u5c06\u5176\u8bc6\u522b\u51fa\u6765\uff0c\u4ece\u800c\u5c06\u5e73\u5747\u8bc6\u522b\u65f6\u95f4\u4e0e\u5e73\u5747\u54cd\u5e94\u65f6\u95f4\u4ece\u6570\u5c0f\u65f6\u7f29\u77ed\u5230\u51e0\u5206\u949f\u3002<\/p>\n
\u6280\u672f\u80fd\u529b\u5f3a\u3001\u7ecf\u9a8c\u4e30\u5bcc\u7684\u652f\u6301\u56e2\u961f\uff0c\u80fd\u591f\u5feb\u901f\u8bca\u65ad\u5e76\u89e3\u51b3\u670d\u52a1\u5668\u95ee\u9898\u3002\u62e5\u6709\u591a\u5e74\u7ecf\u9a8c\u7684\u56e2\u961f\u4e0d\u4ec5\u80fd\u63d0\u4f9b\u9ad8\u8d28\u91cf\u7684\u5ba2\u6237\u670d\u52a1\uff0c\u8fd8\u80fd\u7ef4\u6301\u9ad8\u6548\u7684\u8fd0\u8425\u6c34\u5e73\u3002<\/p>\n
\u591a\u6e20\u9053\u6c9f\u901a<\/h3>\n
\u4f60\u9700\u8981\u4fbf\u6377\u7684\u65b9\u5f0f\u6765\u8054\u7cfb\u670d\u52a1\u5668\u7684\u5ba2\u6237\u670d\u52a1\u56e2\u961f\u3002\u9999\u6e2f\u7684\u670d\u52a1\u5546\u901a\u5e38\u4f1a\u63d0\u4f9b\u591a\u79cd\u5feb\u901f\u652f\u6301\u6e20\u9053\u3002\u4e0b\u9762\u7684\u8868\u683c\u5c55\u793a\u4e86\u51e0\u79cd\u5e38\u89c1\u4e14\u9ad8\u6548\u7684\u65b9\u5f0f\uff1a<\/p>\n
\n\n\n\n<\/colgroup>\n\n\n\n\n\n
\u6c9f\u901a\u6e20\u9053<\/th>\n \u53ef\u7528\u6027<\/th>\n<\/tr>\n
\u5728\u7ebf\u804a\u5929<\/td>\n 24\/7<\/td>\n<\/tr>\n
Skype<\/td>\n 24\/7<\/td>\n<\/tr>\n
\u5de5\u5355\u7cfb\u7edf<\/td>\n 24\/7<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\u591a\u6e20\u9053\u652f\u6301\u80fd\u591f\u63d0\u5347\u5ba2\u6237\u670d\u52a1\u8d28\u91cf\u5e76\u7f29\u77ed\u54cd\u5e94\u65f6\u95f4\u3002\u4f60\u53ef\u4ee5\u901a\u8fc7\u5de5\u5355\u3001\u5728\u7ebf\u804a\u5929\u6216 Skype \u4e0e\u6280\u672f\u652f\u6301\u53d6\u5f97\u8054\u7cfb\u3002\u4e0b\u8868\u6982\u62ec\u4e86\u5173\u952e\u7279\u6027\uff1a<\/p>\n
\n\n\n\n<\/colgroup>\n\n\n\n\n\n
\u652f\u6301\u7279\u6027<\/th>\n \u8bf4\u660e<\/th>\n<\/tr>\n
24\/7 \u6280\u672f\u652f\u6301<\/td>\n \u901a\u8fc7\u5de5\u5355\u53ca\u591a\u79cd\u6e20\u9053\u968f\u65f6\u53ef\u7528\u3002<\/td>\n<\/tr>\n
\u5e73\u5747\u54cd\u5e94\u65f6\u95f4<\/td>\n \u901a\u5e38\u63a7\u5236\u5728 30 \u5206\u949f\u4ee5\u5185\uff0c\u8bf4\u660e\u652f\u6301\u54cd\u5e94\u8fc5\u901f\u3002<\/td>\n<\/tr>\n
\u8054\u7cfb\u65b9\u5f0f\u53ef\u8fbe\u6027<\/td>\n \u591a\u79cd\u6c9f\u901a\u6e20\u9053\u53ef\u663e\u8457\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\u4f60\u5e94\u9009\u62e9\u54cd\u5e94\u8fc5\u901f\u4e14\u6280\u672f\u80fd\u529b\u7a81\u51fa\u7684\u652f\u6301\u56e2\u961f\u3002\u4e3b\u52a8\u76d1\u63a7\u4e0e\u4e13\u4e1a\u6280\u672f\u80fd\u529b\u6709\u52a9\u4e8e\u7f29\u77ed\u54cd\u5e94\u65f6\u95f4\u548c\u95ee\u9898\u89e3\u51b3\u65f6\u95f4\u3002\u8fd9\u4e9b\u56e0\u7d20\u5171\u540c\u786e\u4fdd\u670d\u52a1\u5668\u4fdd\u6301\u53ef\u9760\u8fd0\u884c\uff0c\u4e5f\u8ba9\u4f60\u7684\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c\u66f4\u52a0\u51fa\u8272\u3002<\/p>\n
\n
<\/div>\n<\/div>\n
\u5728\u7ba1\u7406\u9999\u6e2f\u670d\u52a1\u5668\u65f6\uff0c\u4f60\u9700\u8981\u59cb\u7ec8\u628a\u54cd\u5e94\u65f6\u95f4\u653e\u5728\u4f18\u5148\u4f4d\u7f6e\u3002\u5feb\u901f\u7684\u6280\u672f\u652f\u6301\u80fd\u591f\u63d0\u5347\u670d\u52a1\u5668\u5b89\u5168\u6027\u3001\u6539\u5584\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\uff0c\u5e76\u4fdd\u62a4\u4f60\u7684\u4e1a\u52a1\u8fd0\u8425\u3002\u5f53\u4f60\u5f00\u59cb\u9009\u62e9\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u65f6\uff0c\u8bf7\u91cd\u70b9\u5173\u6ce8\u4ee5\u4e0b\u7279\u6027\uff1a<\/p>\n
\n
\u9009\u62e9\u5177\u5907\u9ad8\u5b89\u5168\u6027\u548c\u7a33\u5b9a\u670d\u52a1\u5668\u6027\u80fd\u7684\u670d\u52a1\u5546\u3002<\/li>\n
\u786e\u4fdd\u53ef\u4ee5\u83b7\u5f97 24\/7 \u6280\u672f\u652f\u6301\u4ee5\u53ca\u5feb\u901f\u54cd\u5e94\u65f6\u95f4\u3002<\/li>\n
\u9009\u62e9\u4ef7\u683c\u900f\u660e\u7684\u670d\u52a1\uff0c\u907f\u514d\u5728\u670d\u52a1\u5668\u79df\u7528\u8fc7\u7a0b\u4e2d\u4ea7\u751f\u9690\u85cf\u8d39\u7528\u3002<\/li>\n
\u7ecf\u5e38\u76d1\u63a7\u670d\u52a1\u5668\u72b6\u6001\uff0c\u4ee5\u7ef4\u6301\u4e1a\u52a1\u7a33\u5b9a\u3002<\/li>\n<\/ul>\n
\u5feb\u901f\u54cd\u5e94\u65f6\u95f4\u80fd\u591f\u8ba9\u670d\u52a1\u5668\u66f4\u5feb\u52a0\u8f7d\u9875\u9762\uff0c\u4e3a\u7528\u6237\u63d0\u4f9b\u66f4\u4f73\u4f53\u9a8c\u3002\u53ef\u9760\u7684\u670d\u52a1\u5668\u652f\u6301\u53ef\u4ee5\u964d\u4f4e\u8df3\u51fa\u7387\uff0c\u63d0\u5347\u4e1a\u52a1\u6210\u529f\u7387\u3002<\/p>\n
\u5e38\u89c1\u95ee\u9898 (FAQ)<\/strong><\/h2>\n
\u7d27\u6025\u6280\u672f\u652f\u6301\u7684\u7406\u60f3\u54cd\u5e94\u65f6\u95f4\u662f\u591a\u5c11\uff1f<\/h3>\n
\u5bf9\u4e8e\u7d27\u6025\u95ee\u9898\uff0c\u4f60\u5e94\u671f\u671b\u5728 15 \u5206\u949f\u5185\u83b7\u5f97\u56de\u5e94\u3002\u5feb\u901f\u7684\u652f\u6301\u53ef\u4ee5\u5e2e\u52a9\u4f60\u907f\u514d\u5b95\u673a\uff0c\u5e76\u4fdd\u6301\u670d\u52a1\u5668\u7a33\u5b9a\u8fd0\u884c\u3002<\/p>\n
\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u4f1a\u5982\u4f55\u5f71\u54cd\u7528\u6237\u4f53\u9a8c\uff1f<\/h3>\n
\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u51b3\u5b9a\u4e86\u7f51\u7ad9\u9875\u9762\u52a0\u8f7d\u7684\u5feb\u6162\u3002\u7528\u6237\u901a\u5e38\u66f4\u9752\u7750\u54cd\u5e94\u65f6\u95f4\u5728 200 \u6beb\u79d2\u4ee5\u5185\u7684\u7f51\u7ad9\u3002\u52a0\u8f7d\u901f\u5ea6\u8d8a\u5feb\uff0c\u7528\u6237\u8d8a\u6ee1\u610f\uff0c\u4e5f\u66f4\u613f\u610f\u505c\u7559\u548c\u4e92\u52a8\u3002<\/p>\n
\u4e3a\u4ec0\u4e48\u9999\u6e2f\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u5546\u4f1a\u63d0\u4f9b 24\/7 \u652f\u6301\uff1f<\/h3>\n
\u670d\u52a1\u5546\u63d0\u4f9b 24\/7 \u652f\u6301\uff0c\u662f\u4e3a\u4e86\u8ba9\u4f60\u5728\u4efb\u4f55\u65f6\u95f4\u9047\u5230\u95ee\u9898\u90fd\u80fd\u83b7\u5f97\u5e2e\u52a9\u3002\u8fd9\u79cd\u670d\u52a1\u6a21\u5f0f\u53ef\u4ee5\u51cf\u5c11\u5b95\u673a\u65f6\u95f4\uff0c\u5e76\u4fdd\u62a4\u4f60\u7684\u4e1a\u52a1\u514d\u53d7\u7a81\u53d1\u4e8b\u4ef6\u7684\u5f71\u54cd\u3002<\/p>\n
\u9009\u62e9\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u5546\u65f6\uff0cSLA \u4e2d\u5e94\u91cd\u70b9\u5173\u6ce8\u54ea\u4e9b\u5185\u5bb9\uff1f<\/h3>\n
\n
\u67e5\u770b\u5bf9\u54cd\u5e94\u65f6\u95f4\u7684\u660e\u786e\u627f\u8bfa\u3002<\/li>\n
\u5173\u6ce8\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4 (\u5728\u7ebf\u7387) \u7684\u4fdd\u8bc1\u3002<\/li>\n
\u786e\u8ba4\u5728\u672a\u8fbe\u6807\u65f6\u662f\u5426\u6709\u76f8\u5e94\u7684\u8d54\u507f\u6216\u8865\u507f\u673a\u5236\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
\u5f53\u4f60\u9999\u6e2f\u670d\u52a1\u5668\u79df\u7528\u65f6\uff0c\u54cd\u5e94\u65f6\u95f4\u5c31\u6210\u4e3a\u4e00\u4e2a\u5173\u952e\u56e0\u7d20\u3002\u6280\u672f\u652f\u6301\u7684\u5feb\u901f\u54cd\u5e94\u80fd\u591f\u8ba9\u4f60\u7684\u670d\u52a1\u5668\u7a33\u5b9a\u8fd0\u884c\uff0c\u5e76\u4fdd\u62a4\u4f60\u7684\u6570\u636e\u3002\u4e00\u65e6\u670d\u52a1\u5668\u5b95\u673a\uff0c\u6bcf\u4e00\u5206\u949f\u90fd\u4f1a\u5f71\u54cd\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u5b89\u5168\u6027\u4ee5\u53ca\u5ba2\u6237\u4fe1\u4efb\u3002\u884c\u4e1a\u6807\u51c6\u5efa\u8bae\uff0c\u5bf9\u7d27\u6025\u95ee\u9898\u7684\u54cd\u5e94\u65f6\u95f4\u5e94\u63a7\u5236\u5728 15 \u5206\u949f\u5185\uff0c\u800c\u975e\u7d27\u6025\u95ee\u9898\u7684\u54cd\u5e94\u65f6\u95f4\u5219\u53ef\u4ee5\u5728\u51e0\u5c0f\u65f6\u5185\u3002\u8bb8\u591a\u9999\u6e2f\u670d\u52a1\u5668\u79df\u7528\u670d\u52a1\u5546\u4f1a\u901a\u8fc7 SLA \u4e0e 24\/7 \u5168\u5929\u5019\u652f\u6301\uff0c\u5e2e\u52a9\u4f60\u4fdd\u6301\u5728\u7ebf\u4e0e\u5b89\u5168\u3002 \u8981\u70b9\u6982\u89c8 \u6280\u672f\u652f\u6301\u7684\u5feb\u901f\u54cd\u5e94\u5bf9\u7ef4\u6301\u670d\u52a1\u5668\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u548c\u4fdd\u62a4\u6570\u636e\u81f3\u5173\u91cd\u8981\u3002 \u5bf9\u4e8e\u7d27\u6025\u95ee\u9898\uff0c\u5e94\u5c06\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\u63a7\u5236\u5728 10 \u5206\u949f\u4ee5\u5185\uff0c\u4ee5\u6700\u5927\u9650\u5ea6\u51cf\u5c11\u5b95\u673a\u548c\u4e2d\u65ad\u3002 \u9009\u62e9\u63d0\u4f9b 24\/7 \u5168\u5929\u5019\u652f\u6301\u7684\u670d\u52a1\u5546\uff0c\u4ee5\u786e\u4fdd\u5728\u51fa\u73b0\u95ee\u9898\u65f6\u80fd\u591f\u5feb\u901f\u83b7\u5f97\u534f\u52a9\u3002 \u5b9a\u671f\u76d1\u63a7\u670d\u52a1\u5668\u54cd\u5e94\u65f6\u95f4\uff0c\u53ca\u65e9\u53d1\u73b0\u95ee\u9898\u5e76\u7ef4\u6301\u6700\u4f73\u6027\u80fd\u3002 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