Service Monitoring

Simcentric offers three levels of monitoring, so you can choose what's best for your needs:

Level 1 (Low) - This is the most basic router monitoring and takes place from within the Simcentric facility. Level 1 monitoring provides ping, ftp and http up/down notifications. This system simply tests for an internal network failure or power outage; it does not detect packet loss or latency.

Our Level 2 and Level 3 monitoring options use a third-party application from onsite and offsite to dig deep and identify potential threats to the performance of your servers or network for further investigation. With this information at your fingertips, you'll save a fortune in time, money and misery.

Level 2 (Medium) - This monitoring option for servers provides metrics on the five most common systems: CPU, up to two discs, the network, virtual memory and uptime. It can tell if you're short of memory or CPU, if there's a virus, etc. It polls system metrics at 10-minute intervals and features automated reporting. It also provides trending data and graphs on up to two discs and network metrics. Think of this as a valuable early warning system that helps you predict and prevent outages by identifying issues and their sources on your servers.

Level 3 (High) - This monitoring option is for database and Exchange servers. In addition to the functionality available at Level 2, Level 3 monitoring covers disk queue length, reads, writes, up to three disks, ping, SMB share, total processes, threads, users, VNC or RDP response, and up to two application packages per server. Not only does it poll system metrics more frequently (at five-minute intervals), it provides trending and graphs on all metrics. That allows you to look at issues over time and follow spikes to their source - or see what comes close to having a problem. We can also write custom applications that allow you to test particular applications or operating systems specific to your business.

At Simcentric, we also offer active response for your custom critical services. In the case of a service outage, we will actively repair the issue at the first sight of problem. Contact one of our sales representation for a quote today.

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Phone: +852 2329 5533
Email: sales@simcentric.com
MSN: sales@simcentric.com

"As a startup company looking for a hosting provider, one of the first things you look for is, 'What am I going to get for my investment?' You can't put a price on support. And that's what separates Simcentric Solutions from the rest."

Russ Wiess
www.inforelay.com